Terms & Conditions

Effective for all transactions on www.oxfordbanners.co.uk

Welcome to Oxford Banners. By placing an order with us, you agree to the terms set out below. Please read them carefully.

1. Accepted File Formats

To ensure smooth processing and optimal results, we accept artwork in the following formats:

PDF, PSD, AI, PNG, EPS, CDR, TIFF, and JPEG

Files should be a minimum of 300 DPI for optimal clarity.
Please include a 2-inch bleed on all sides to prevent unintended cropping during finishing.

2. Artwork & Proofing Process

After you submit your artwork:

Our team checks your file and prepares it for print.
Please note: Pantone colours are not supported. All artwork is converted to CMYK, which may result in minor shade variations.
We’ll send a digital proof for approval unless the file is already print-ready.
You are responsible for checking spelling, layout, and colours prior to sign-off.
Written approval via email is required before production begins.
Approvals received after 1:00 PM may move production to the next working day.

Minor colour variance (typically within 10–15%) can occur due to screen calibration and print processes.

3. Product Standards & Finishing Notes

We specialise in large-format prints designed to be viewed from 2 metres or more—not for close, photographic inspection.

Size tolerance: expect small variances of approximately 2–5 cm.
Banners under 10 feet in height are produced in a single piece.
Larger banners may include professionally aligned joins to preserve your design.
A hemming fee applies to banners under 60 sq. ft.

4. Shipping & Packaging Guidelines

Turnaround times begin after artwork approval (not payment).

Standard dispatch is typically within 5–6 working days.
Items exceeding 110 cm x 110 cm may be folded for delivery. Light creasing or slight discolouration from folding is not considered a defect.
If you prefer your banner sent rolled, select the “Rolled on Tube” option at checkout (additional charge may apply).
Delivery timeframes, including express options, are calculated at checkout.

5. Express Services

Priority production is available for urgent orders:

Same-day
24-hour
48-hour
72-hour service (subject to availability and artwork complexity)

Express jobs must be approved before 1:00 PM. Late approvals may incur a 50% express surcharge to meet the selected timeframe.

6. Returns & Refunds Policy

Because our products are custom-made, returns are accepted only in the following cases:

Print defects
Incorrect size that does not match the approved specification
Missing finishing elements (e.g. eyelets or pole pockets)

What You Need to Do:

Report issues within 24 hours of receiving your order.
Email: support@oxfordbanners.co.uk
Include your order number and photos taken from 2 metres away clearly showing the problem.

Important Notes:

Do not accept parcels with visibly damaged packaging—acceptance may void eligibility for transit-related claims.
If a return is approved, return shipping is your responsibility.
Delivery charges are non-refundable except where an error or defect is confirmed.
Claims made outside the 24-hour window or issues arising from customer-approved artwork (e.g. spelling) are not eligible.

7. Fraud Protection & Order Validation

All items are weighed and photographed before dispatch.

Submitting false refund or chargeback claims may result in legal action and recovery of associated costs. We take fraud seriously.

8. Intellectual Property & Usage Rights

All designs, layouts, and promotional visuals created by Oxford Banners remain our intellectual property.

With your permission, we may showcase finished products or designs for marketing on our website, social channels, or other platforms.

If a refund is issued after artwork approval, a 50% design fee may be retained to cover production time and studio costs.

9. Liability & Disputes

Our total liability is limited to the value of the product. We strive to resolve any disputes amicably, but legal proceedings may occur if necessary. These terms are governed by the laws of England.

10. Pricing & Validity

Prices are valid at the time of order and subject to change without notice. Discounts or promotional offers cannot be combined unless explicitly stated.

11. Privacy & Communications

We respect your privacy. Personal information is used solely for order processing and communication. For more details, please refer to our Privacy Policy.